Operations Manager [ESP]

Madrid · Operations

Job openings     Operations Manager [ESP]

Operations Manager [ESP]

Telemedico is one of the biggest providers of medical teleconsultations in Europe that enables 24-hour access to general practitioners and specialists. Our mission is to be the leader in the implementation of telemedicine and, thus, to provide our patients with excellent medical care wherever they are, whenever they need it. We provide consultations in 3 channels: telephone, chat and video and we offer various other telemedicine products for our clients.

Our services are benefiting insurance, assistance, healthcare and financial companies based in Europe, Middle East, South and North America and include key global players like: AXA, Allianz, Generali, PZU, VIG, Mondial, Europ Assistance, Novartis and many more.

Key facts about Telemedico:

  • 100+ B2B clients in 20+ countries
  • 10 languages
  • 100 000+ consultations a month
  • 500+ doctors

Learn more about us at: https://telemedi.co/en/

We are looking for a professional Operations Manager to coordinate and oversee our organization’s operations. The operations manager role is mainly to implement the right processes and help to build whole company Operations on Spanish market, being of the the first people on the market. The specific duties of an operations manager include formulating strategy, improving performance, procuring material and resources and securing compliance.


  • Proven work experience as operations manager or similar role
  • Knowledge of organizational effectiveness and operations management
  • Experience budgeting and forecasting
  • Familiarity with business and financial principles
  • Excellent communication skills
  • Leadership ability
  • Outstanding organisational skills


  • Coordinate work of customer service and medical network departments
  • Using your natural passion, engagement and excellent communication skills, cooperate with new customers and successfully introduce them to our processes and the ways we work.
  • Ensure ongoing , smooth communication with our partners to achieve mutual success.
  • Implementing and leading excellent customer service within your team
  • Through natural drive and commitment implement and sustain highest possible standards of customer service and success.
  • Use your knowledge and experience to effectively plan, overlook and review day to day activities.
  • Our candidate must have fluent English and be able to communicate effectively with our foreign business partners.
  • Solve problems of clients and escalate if needed.
  • Be highly engaged in process of onboarding of new client. Take care of his patients and be able to answer their questions.


  • Possibility to built company on new market from the scratch
  • Constant growth & development and possibility to shape the organization and processes.
  • Competitive salary adequate to your experience, skills and achieved KPIs.
  • Possibility to get unique experience in a dynamic, innovative startup environment on a fast growing market.
  • Unlimited access to telemedicine services.
  • Possibility to travel to our Headquarters and markets we will introduce

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