B2B Customer Success Manager

Warszawa / Remote work

Job openings     B2B Customer Success Manager

B2B Customer Success Manager

Looking for a stable yet dynamic and energetic job? Want to do things that really matter? What a coincidence. 

We’re Telemedi - a trusted partner in advanced digital healthcare solutions. What we do is ultimately save lives. And yes, those are big words. But we do put faith in them, and we conduct our business with this particular goal in mind.

 

How do we achieve that? 

We work in 20+ global markets, providing high-quality services of remote doctor consultations - over 100,000 per month, conducted by 500+ GPs. We implement digital healthcare solutions for insurance, assistance, healthcare, and finance. We build our leverage on AI, automated triage, and medical monitoring devices. We aim to lead the change that the world is currently facing.


What’s in it for you?

We offer good salaries. We enable you to work remotely in full. We give you unlimited access to all our remote doctor consultations. But what’s most important is our culture. Here at Telemedi we seek and encourage honest, mutual feedback, ownership and drive for growth and improvement.  And yes - you truly can speak your mind and be taken seriously.

Requirements


  • Minimum 4-5 years experience with clients relationship building.
  • Good knowledge of medical/insurance market.
  • Great communication skills and goal orientation.
  • Ability to set bold goals and achieve them.
  • Negotiation abilities.

Responsibilities


  • Setting standards of B2B customer success processes.
  • Proper onboarding and building relationships with B2B clients (mainly insurance, assistance companies).
  • Developing trust relationships with a portfolio of major clients to ensure they stay with us.
  • Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
  • Serve as the link of communication between key customers and internal teams.
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust.

Offer


  • Freedom of action to shape the organization and successfully implement company’s services.

  • Competitive salary adequate to your experience, skills and achieved KPIs.

  • Possibility to get a unique experience in a dynamic, innovative startup environment on a fast growing market.

  • Possibility to become shareholder of the company.

  • Unlimited access to telemedicine services.

  • English / Spanish language courses on various levels.

  • Various forms of employment.

Contact person

Timm Brocks Global Business Development Director

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