Service Designer

Warszawa / Remote work

Job openings     Service Designer

Remote recruitment
Service Designer

Looking for a stable yet dynamic and energetic job? Want to do things that really matter? What a coincidence. We’re Telemedi - a trusted partner in advanced digital healthcare solutions. What we do is ultimately save lives. And yes, those are big words. But we do put faith in them, and we conduct our business with this particular goal in mind. 

How do we achieve that? 

We work in 20+ global markets, providing high-quality services of remote doctor consultations - over 100,000 per month, conducted by 500+ GPs. We implement digital healthcare solutions for insurance, assistance, healthcare, and finance. We build our leverage on AI, automated triage, and medical monitoring devices. We aim to lead the change that the world is currently facing.


What’s in it for you?

We offer good salaries. We enable you to work remotely in full. We give you unlimited access to all our remote doctor consultations. But what’s most important is our culture. Here at Telemedi we seek and encourage honest, mutual feedback, ownership and drive for growth and improvement.  And yes - you truly can speak your mind and be taken seriously.


Who are we looking for?

Currently we are setting up a dedicated R&D team responsible for Service design, User experience, Research and Medical design. This team is intended to constantly cooperate with external and internal experts from technology, medicine and business.

Requirements


  • Experience in service design projects (portfolio of selected projects required, with description of your role in the process)

  • Knowledge of design thinking techniques 

  • Knowledge of UX design issues

  • Knowledge of design research area

  • Experience in implementation of innovative, non-standard products and services (online and hybrid)

  • Very good knowledge of English 

  • Independence, self-discipline and very good organization of work

    *No medical knowledge is required*

Responsibilities


  • End2end user flow management across multiple channels for new and existing processes

  • Prototyping digital and non-digital/online, offline and hybrid processes and services

  • Supervision over implementation of service design projects in the organization

  • Conducting creative workshops

  • Design research

  • Support for CX management in the company



Offer


  • Competitive salary adequate to your experience, skills and KPIs reached.

  • Possibility to get a unique experience in a dynamic, innovative startup environment on a fast growing market along with a great, passionate team.

  • Unlimited access to telemedicine services.

  • English / Spanish language courses on various levels.

  • Flexible type of employment contract.

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