Customer Service Specialist (Italian market)

Remote work · Customer Service Support

Job openings     Customer Service Specialist (Italian market)

Customer Service Specialist (Italian market)


We offer market-leading software, network solutions, server infrastructure and cloud solutions. Since 2009, we have been steadily expanding our business, gaining an increasing number of satisfied business partners around the world.

Our headquarters are located in Gliwice Poland, where most of the team is located, which we believe you will join and thus strengthen through your knowledge, experience and fresh perspective. Our branches are located in different areas of the world. We operate mainly in the European markets, but we are growing steadily, expanding our portfolio and company reach.

Requirements


We would be delighted to welcome you to our team if:
  • You have a fluent Italian and a good command of English (min. B2)
  • You are a quick learner and open to new knowledge and experiences
  • You are accurate, reliable and well organises
  • You feel comfortable in a dynamic, fast-paced environment
  • Your communication skills are at a high level
  • You have practical knowledge of MS Office tools (Excel, Word).

Responsibilities


  • As a customer service specialist, you will be part of an experienced team from whom you will learn a lot, performing tasks such as:
  • Entering orders into the commercial database,
  • Handling customer enquiries related to existing orders (by telephone and e-mail),
  • Updating the customer database,
  • Handling incoming enquiries and orders on an ongoing basis,
  • Solving current problems related to the ordering/sales process,
  • Supporting sales representatives in the sales and order fulfilment process,
  • Training, expanding sales and IT knowledge, continuous development, participation in company projects.

Offer


  • What do employees value about working at Senetic?
  • A super friendly atmosphere and support from other employees and managers. We feel that we want to help each other 💪.
  • Opportunities for professional development.
  • Working in an international team is a great opportunity to develop language skills and learn about the cultures of other countries.
  • The possibility of a flexible working model, remote or hybrid work. 
  • Excellent managers who are always ready to help and support.
  • Regular company meetings, newsletters - informing about what's new in the company.
  • No barriers in communication with employees or managers ‘higher up’.
  • Interest in the opinions of employees (employees are an inspiration for introducing changes and innovations).
Apply

Work type

Remote work, Hybrid work

Job position

Customer Service Specialist

Department

Customer Service Support

Contact person

Joanna Kocjan
Talent Acquisition Partner

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