Junior Customer Care Specialist 

Wrocław / Remote

UOP, 5 000 - 7 000  PLN gross

Requirements

• Experience in a similar position is not necessary – we are looking for individuals who want to learn and grow
• Online and offline communication skills
• Knowledge of social media and the online environment
• Fluent in English (C1); knowledge of Spanish will be an additional advantage
• Diligence and initiative
• Familiarity with online communication tools 

Responsibilities

Things you’ll do:

• Provide ongoing assistance to Brand24 customers (mainly working with international clients from 2 PM to 10 PM)
• Handle customer inquiries (chat and email) 
• Build long-term relationships with our customers
• Optimize existing and create new monitoring projects in Brand24
• Support the Customer Care team in daily tasks

Offer

Things you’ll get:

• Becoming a crucial part of a world-renowned company

• Opportunity to work from our office or office/home mix

• Professional development opportunities among top experts in the Internet industry

• Opportunity to implement your ideas and solutions

• A good work atmosphere

• Rapid career development opportunities (due to the dynamic growth of the company)