Senior AI and Digitalization Consultant

Oferty pracy     Senior AI and Digitalization Consultant

Rekrutacja zdalna
Senior AI and Digitalization Consultant

At DAC.digital, we are constantly growing our business. As part of this growth, we are partnering with a global provider of telecommunication and digital services that delivers solutions in cloud, cybersecurity, IoT, and connectivity.

Key information:

Salary:
  • 28 000 - 36 000 PLN net/month- pure B2B contract
  • 24 700 – 31 800 PLN net/month – B2B contract (days off included)

Wymagania


It is vital that you have:

  • expert-level knowledge and hands-on experience on CCaaS vendors such as Nice CXOne, Sprinklr or Genesys;
  • expert-level knowledge and hands-on experience in training and integrating LLMs (OpenAI, Gemini, Amazon etc.);
  • design and integration of various generative AI solutions into digital channels (Bots, Agent assist etc..);
  • good level of experience with knowledge management tools such as Shelf, livePro;
  • senior level expertise on designing digital and socical channels (web, WhatsApp, Facebook Messenger);
  • very good understanding of Omni-channel and orchestration of customer journey;
  • proficiency in cloud platforms;
  • experience with microservices, REST APIs, and event-driven architectures.

Nice to have:

  • certifications in Nice CXOne/Sprinklr;
  • experience with RPA tools;
  • familiarity with ITIL;
  • CRM vendors, e.g Salesforce, Ms Dynamic etc.

Obowiązki


You will be responsible for supporting our team in:

  • engage in the early stages of a sales process with key stakeholders and identify how AI and digital channels can improve Customer and/or Employee eXperience;
  • monitor and manage technical client relationships and status of ongoing engagements;
  • become client client-trusted advisor and contribute to customer Digital Transformation;
  • develop a project deployment strategy for the consulting delivery related activities and produce the associated level of effort;
  • recognize and assess client key business drivers and challenges;
  • articulate service strategy (refine, refresh, change, optimize, …) in the relevant digital domain;
  • engage and partner with customers to jointly develop the architecture matching requirements and constraints;
  • produce customized architecture standards;
  • produce complex design documents;
  • contribute to the sales effort to support the positioning of new complex solutions in ad-hoc area of expertise and practice active consulting (up)selling;
  • maintain a high degree of technical knowledge of relevant products, services and solutions sets;
  • contributes to the effort of knowledge management (documentation of completed assignments, knowledge sharing through presentations, participation to consulting Communities of Interest, mentoring, etc.

Oferujemy


What do we offer:

  • possibility to work 100% remotely or on-site at our office in Gdańsk;
  • b2b contract with included 30 days off;
  • private Medical care;
  • group insurance;
  • pre-paid card or Sport Card;
  • referral program;
  • real Agile practices;
  • employee well-being online platform;
  • cafeteria benefits.

Aplikuj teraz

Osoby kontaktowe

Ewa Michalak
IT Recruiter

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