Technical Account Manager

Cracow · Technical Account Management

Oferty pracy     Technical Account Manager

Technical Account Manager

At SINGU, we’re redefining how the world’s most ambitious real estate companies run their operations. Our mission is to become Europe’s leading platform for managing warehouse, logistics, retail, and multi-site commercial real estate portfolios — empowering our Clients to protect revenue, boost efficiency, and unlock new value across every aspect of their business.

Our unified CAFM platform already powers the daily operations of over 250 million m² of real estate worldwide, supporting more than 500,000 professionals. Following our union with the UK’s Micad and Germany’s net-haus, we now help manage 100,000+ buildings across 35+ countries — and we’re just getting started.

Backed by a leading growth equity investor, we’re scaling rapidly and partnering with global leaders such as Prologis, ECE, CTP, Hillwood, Logicor, GLP, and Unibail-Rodamco-Westfield. As we continue to grow through strategic acquisitions and bold innovation, we stay true to our core values: adaptability, collaboration, and client focus.

If you’re ready to help build Europe’s leading platform for property operations — and make a tangible impact on how the real estate industry works — join SINGU and be part of this transformation.

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Wymagania


What You'll Bring to the Team

Must have

  • Experience in a technical, client-facing role – You’ve worked at the intersection of technology and business, supporting clients with complex systems or SaaS products.                                                                                                                                                            
  • Strong analytical and technical mindset – You can translate business needs into clear technical requirements, specifications, and system recommendations.                                                                                                                                                 
  • Fluent English communication skills – You confidently lead client calls, explain technical topics in a business-friendly way, and work with international stakeholders.                                                                                                                                                             
  • Hands-on experience with technical tools – You’re comfortable working with SQL, system logs, basic data analysis, and understand software development workflows.                                                                                                                                                    
  • Client-centric approach – You proactively identify risks, manage expectations, and act as a trusted technical advisor for your clients.                                                                                                                                                                                                 
Nice to have             
                                                                                                                
  • Experience with enterprise SaaS, PropTech, CAFM, or operational systems                                                                                           
  • Familiarity with GIT workflows, UAT testing, or manual exploratory testing                                                                                              
  • Experience working with cross-functional product and engineering teams

 What success looks like in the first 6–12 month

  • Act as a trusted technical partner for assigned clients, developing a deep understanding of their business processes and system usage to proactively guide technical decisions.                                                                                                                                  
  • Independently deliver high-quality technical specifications and recommendations that drive effective system changes and product enhancements.                                                                                                                                                                               
  • Lead and coordinate feature rollouts, integrations, and system changes, ensuring seamless implementation and strong client adoption.                                                                                                                                                                                                       
  • Ensure consistently high UAT quality, enabling clients to efficiently validate solutions and directly improving overall customer satisfaction.                                                                                                                                                                                          
  • Translate client feedback into actionable insights for Product and Technology teams, influencing product improvements and shaping roadmap priorities.

Obowiązki


Be the Technical Bridge Between Clients and Product

As a Technical Account Manager, you are the primary technical point of contact for key clients. Your mission is to ensure that client needs are clearly understood, technically feasible, and effectively delivered through the SINGU platform.

You’ll work closely with Product, Engineering, QA, Customer Success, Implementation, Presales, and Growth teams, translating business challenges into concrete technical solutions. You’ll analyze client data, processes, and system behavior to identify improvements, resolve issues, and optimize workflows.

This role goes beyond reactive support — you’ll take a proactive, ownership-driven approach, anticipating risks, guiding clients through change, and helping them get maximum value from our platform. Reporting into the Product organization, you’ll have real influence on how our product evolves for enterprise customers.

If you enjoy combining technical depth, client interaction, and real business impact, this role is built for you.

Oferujemy


What we offer

💰Competitive Salary Range – Depending on your experience, we offer between 15'000 - 20'000 PLN net on a B2B contract, or the equivalent total employer cost for an employment contract (UoP).

🤝 A fantastic, engaged, and experienced team – Collaborate with passionate people who love what they do. 

🎯 An environment open to innovation – We embrace creativity and new ideas in a dynamic setting. 

🏡 A family-like atmosphere with a "you" culture – in a company that values "we". 

📚 Annual budget for training & education – Invest in yourself with a dedicated budget for learning & development—no need to take a day off, it’s included in your working hours! 
 
🕘 Flexible working hours – Work the way that suits you best. 

🩺 Private healthcare (including dental & vision care) – Your well-being is important to us. 

📆 Extra day off for medical check-ups – Because your health comes first. 
 
🌍 Annual team offsite – Spend time with the team in a beautiful location. 

🍏 Top-notch Apple equipment – The best tools to do your best work. 

🥐 Monthly themed breakfasts – Start your day with great food & company. 

🎁 Referral Program – Get rewarded for bringing great people on board. 

What happens after application?

We’ll review your application and get back to you within a few days. 
The recruitment process usually includes 2–3 steps:  a short introductory call, a task or case discussion, and a meeting with the Team Lead. Some interviews may take place in our Cracow office.
 
Ready to become a trusted technical partner for some of the biggest real estate players in Europe?

 Apply now and help us build the future of property operations 🚀

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Otwarte wakaty

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Tryb pracy

Praca hybrydowa
Praca stacjonarna: Cracow

Stanowisko

Technical Account Manager

Dział

Technical Account Management

Osoby kontaktowe

Berenika Konieczny
Head of People and Culture

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Cracow

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