Wymagania

• Fluent in both German and English (spoken & written) — mandatory: you’ll support users confidently in both languages, making complex topics feel simple and human.

• Experience in application support, IT support, or a similar role: you already know how to work with users, systems, and tickets — and how to stay calm when things get messy.

• Strong analytical and problem-solving skills: you like digging into issues, finding patterns, and getting to the real cause (not just the symptom).

• Excellent communication skills and a service-oriented mindset: you can explain technical things clearly, and you genuinely care about helping people succeed.

• Ability to work independently, structured, and with high attention to detail: you’re organized, reliable, and you don’t let small things slip through the cracks.

• Basic understanding of databases, APIs, or ticketing systems is a plus: you don’t need to be a developer, but you’re comfortable around technical concepts and tools.

• Experience in Facility Management or SaaS environments is an advantage, but not required: if you know the space, great — if not, your curiosity and learning speed matter most.

Obowiązki

Application Support Specialist – The Bridge Between Users & Product

As Application Support Specialist you’re the frontline guardian of our Facility Management platform, providing 1st and 2nd level application support and making sure users always have a clear way forward. Throughout the day, you support users via email, phone, and ticketing systems, translating their issues into calm guidance and practical next steps.

When something goes wrong, you switch into problem-solver mode: you troubleshoot technical issues, dig for the root cause, and coordinate efficient resolutions with the right people. You don’t just fix what’s in front of you — you step back to analyze recurring problems, then collaborate with Product & Development teams to improve the platform and prevent repeat headaches.

As you learn, you capture it for others: you create and update documentation, user guides, and knowledge base articles so answers get faster over time. You also help the community grow by assisting with onboarding and training of new users, making their first steps feel easy and confident. And because support is never “done,” you participate in continuous improvement initiatives, helping shape smarter platform processes for both users and the team.

Oferujemy

• Impact at Scale: Help shape the operational backbone of a high-growth SaaS company with global reach and clients like Prologis, CBRE, Unibail-Rodamco-Westfield, Auchan, Savills, NEPI Rockcastle and Logicor.
• Category Leadership: Be part of the #1 PropTech brand in facility, maintenance, and ESG management.
• Organic and M&A Growth: M&A is a big part of our plans and we are on a mission to consolidate our space to create a European Champion
• Collaborative Culture: Work alongside a curious, international, and mission-driven team that values learning, ownership, and giving back.
• Flexibility & Autonomy: Hybrid working model, annual learning budget, office-led social initiatives (e.g., company retreats, happy hours, Wednesday breakfasts) and the freedom to drive initiatives.
• Attractive Employment Terms: Competitive compensation and exciting intra-company career growth path.